> ## Documentation Index > Fetch the complete documentation index at: https://docs.baldsports.xyz/llms.txt > Use this file to discover all available pages before exploring further. # Troubleshooting > Common problems and what to check first. # Troubleshooting ## I Cannot Enter Check: * your wallet is connected * you are on Base * you have enough USDC for the entry * you accepted the current terms and risk acknowledgement * your location and wallet are eligible If the app still blocks entry, the game may not be open or your account may not be eligible. ## I Cannot Make A Pick Check: * the pick window is open * the pick lock has not passed * the team or fixture is available for that round * your Survivor entry is still alive, if playing Survivor * you have not already used that team for that Survivor entry For Bracket, the full bracket must be submitted before the first lock. ## I Cannot Vote Check: * the vote window is open * the vote lock has not passed * your entry has voting rights for that round In Survivor, eliminated entries do not vote. In Bracket, all entries vote. ## My Pick Looks Pending The app may show provisional sports information before official grading is complete. Picks are graded using official team advancement after the required finality process. ## A Match Was Delayed Some delays can be handled with extensions. If no official advancing team exists by the defined deadline, a match may become VOID for game purposes. ## A Prize-Pool Move Did Not Happen If a selected move cannot be completed safely, the system may hold or return the pool in USDC as a safety override. The app should show the current pool state. ## I Cannot Claim Check: * the game has ended * payouts are finalized * your entry is eligible for a claim * the claim window is active If the prize pool is not already in USDC, it may need to be returned to USDC before payouts are made. ## I See Something Suspicious Do not sign unexpected wallet prompts. Use only official Bald Sports links. Never share your seed phrase or private key.